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FREQUENTLY ASKED QUESTIONS

  • What types of warranties do your fences come with?
    Vinyl and aluminum fencing comes with a manufacturer’s limited lifetime warranty. Picket, Privacy and Board wooden fencing comes with a manufacturer’s 20-year warranty against rot and/or termites. Split Rail fencing comes with a manufacturer’s 5-year warranty against rot and/or termites. Matthews Fence & Supply Co. gives a 1 year warranty on workmanship.
  • Some of my wooden boards are warping, is that covered under a warranty?"
    Unfortunately, no, warping and checking is not covered under a warranty. Due to the nature of wood and the ACQ treatment applied at the plant, some wood during the drying process may warp or show cracks (also known as checking). This does not affect the integrity of the wood at all. If the warping happens on a wooden gate and causes problems with the gate opening or closing, please give us a call for a gate adjustment.
  • A bad windstorm knocked out a section of my fence, will my warranty cover this?"
    No, acts of nature, abuse, misuse, landscaper damage, or pet damage is not covered by warranty.
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matthews-fence-and-supply-wood-fence-arch-picket-1x6.jpg
  • What types of warranties do your fences come with?
    Vinyl and aluminum fencing comes with a manufacturer’s limited lifetime warranty. Picket, Privacy and Board wooden fencing comes with a manufacturer’s 20-year warranty against rot and/or termites. Split Rail fencing comes with a manufacturer’s 5-year warranty against rot and/or termites. Matthews Fence & Supply Co. gives a 1 year warranty on workmanship.
  • Some of my wooden boards are warping, is that covered under a warranty?"
    Unfortunately, no, warping and checking is not covered under a warranty. Due to the nature of wood and the ACQ treatment applied at the plant, some wood during the drying process may warp or show cracks (also known as checking). This does not affect the integrity of the wood at all. If the warping happens on a wooden gate and causes problems with the gate opening or closing, please give us a call for a gate adjustment.
  • A bad windstorm knocked out a section of my fence, will my warranty cover this?"
    No, acts of nature, abuse, misuse, landscaper damage, or pet damage is not covered by warranty.
  • What types of warranties do your fences come with?
    Vinyl and aluminum fencing comes with a manufacturer’s limited lifetime warranty. Picket, Privacy and Board wooden fencing comes with a manufacturer’s 20-year warranty against rot and/or termites. Split Rail fencing comes with a manufacturer’s 5-year warranty against rot and/or termites. Matthews Fence & Supply Co. gives a 1 year warranty on workmanship.
  • Some of my wooden boards are warping, is that covered under a warranty?"
    Unfortunately, no, warping and checking is not covered under a warranty. Due to the nature of wood and the ACQ treatment applied at the plant, some wood during the drying process may warp or show cracks (also known as checking). This does not affect the integrity of the wood at all. If the warping happens on a wooden gate and causes problems with the gate opening or closing, please give us a call for a gate adjustment.
  • A bad windstorm knocked out a section of my fence, will my warranty cover this?"
    No, acts of nature, abuse, misuse, landscaper damage, or pet damage is not covered by warranty.
matthews-fence-and-supply-wood-fence-split-rail-decorative-rail.jpg
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